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March 15, 2013

Rhoda Steffel Honored with Chapter Hero Award

Rhoda Steffel, Manager of Mark’s East Side in Appleton, was honored with the Chapter Hero Award from the Wisconsin Restaurant Association. The award recognizes the important role that chapters play in the success of the WRA. Steffel has been involved with the WRA’s Big Four Chapter for nearly 15 years.

Rhoda Steffel has done a phenomenal job in her role as Manager for Mark’s East Side Dining and Cocktails with her knowledge and experience of the food industry. She has a passion for the foodservice industry not only with the four walls of Mark’s East Side and her community, but with her involvement in the Wisconsin Restaurant Association and the National Restaurant Association. She believes in the philosophy and culture of Mark’s East Side owned by the Dougherty family, and shows her dedication to the business and her guests.

She has an incredible attention to details in the restaurant and in her involvement with her local WRA Big Four Chapter. She has held every position in the Big Four Chapter – Secretary, Treasurer, Vice President and President. Her input is regularly sought out as she is a great source of information when it comes to the WRA. The thoroughness of her operational and food safety procedures is exceptional.

Steffel truly is a “lead by example” manager and excels in professionalism in guest relations as well as in the foodservice industry where she’s attended the Wisconsin Restaurant Expo in Milwaukee many times and realizes it is her generation that needs to get involved now in the WRA. Steffel also serves on the WRA Education Foundation Board. While serving on the board she has been very active in fundraising not only for the chapter, but also on the state level.

Steffel is involved in her local community overseeing two main fundraisers that Mark’s Eastside is involved with – Tail Gate for the Humane Society and Soups On for the American Red Cross. She has a strong work ethic and it shows. She sets her standard for excellence high and her crew always knows her expectations of them. She knows how to motivate, guide and direct the crew, not only a daily basis but also towards the restaurant’s goals, be it menu development, inventory, staffing or training. She knows every guest by name and always has the “Rhoda” smile to share with everyone around her. She’s a positive, self-confident person that puts her restaurant and team before anything else.

Steffel was presented this award at the 2013 WRA Awards Dinner gala, held on March 12th at the Marcus Center for the Performing Arts in downtown Milwaukee.

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Since 1933, the Wisconsin Restaurant Association has been dedicated to the promotion, protection and improvement of the foodservice industry.

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