New Training Tools Social media, customer service and harassment videos available from NRA
The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and a first of its kind video guide on the use of social media.
The video series is designed to help owners and managers teach their employees how to provide exceptional customer service, prevent harassment and discrimination and employee responsibility when representing their brand or their customers on social media platforms.
The DVDs range between 11 and 22 minutes in length. The topics include:
Preventing Harassment & Discrimination, a training course for restaurant employees that explains clearly and effectively how to prevent harassment and discrimination in the workplace
Being Social Media Smart, which explains how social media platforms can allow private information to become public fast, and teaches employees how to be responsible when representing their companies online
Customer Service Training, which instructs employees on how to deliver an exceptional customer service experience and know how to react in difficult situations