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Sponsored by:
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Jason Young

Keynote Speaker

Kick off the Expo with our Keynote Speaker Monday morning at 10:00AM! Stir up some energy and get inspired with former Southwest Airlines trainer Jason Young.

Jason Young
Former Senior-Level Manager
Southwest Airlines

Monday, March 13 at 10:00 am
Seating begins at 9:30 am
Included with Expo registration


In this keynote, Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter.

What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer.

Purpose. Passion. Professional. Process. Pizazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, every day. You’ll discover that a commitment to Servicetopia can help your organization make a name for itself and impact the bottom line.

Don’t miss this year's opening speaker –
it’s included with your Expo badge!

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Wisconsin Restaurant Association
2801 Fish Hatchery Rd
Madison, WI 53713
800.589.3211 • 608.270.9950
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